1. Seller Eligibility

To sell on The Australian Store, you must:

• Be at least 18 years of age
• Have the legal right to sell the products or services offered
• Provide accurate business and tax information
• Comply with all applicable Australian laws and regulations
• Maintain an active bank account for receiving payments

2. What You Can Sell

The Australian Store welcomes sellers offering:

• Physical products (handmade, manufactured, wholesale)
• Professional services (consulting, legal, accounting, etc.)
• Creative services (design, writing, photography)
• Trade services (plumbing, electrical, building)
• Digital products (software, templates, courses)
• Educational offerings (coaching, training, workshops)

3. Listing Requirements

Accuracy: All listings must contain truthful, accurate descriptions and images

Clarity: Clearly state what’s included, pricing, delivery times, and any conditions

Honesty: Don’t mislead buyers about quality, origin, or capabilities

Images: Use your own photos or properly licensed images

Compliance: Follow Australian consumer law, including accurate product claims and fair pricing

4. Fees & Commissions

Transaction Fee: We charge a percentage commission on each completed sale

Fee Structure:

• Clearly disclosed before you list items
• Automatically deducted from your sale proceeds
• May vary based on category or promotional offers
• Subject to change with 30 days notice

No Upfront Fees: Listing items is free. We only earn when you earn.

5. Payment & Payouts

Payment Processing: Buyers pay through our secure platform. We hold funds temporarily for security.

Payout Schedule:

• Funds released after successful delivery/service completion
• Standard holding period: 7 days after delivery confirmation
• Faster payout for verified sellers with good track records
• Payments transferred to your nominated bank account

Taxes: You’re responsible for all applicable taxes (GST, income tax, etc.). We provide transaction reports to assist with tax compliance.

6. Order Fulfillment

Timely Fulfillment: Ship products or deliver services within the timeframe stated in your listing

Quality Standards: Provide exactly what was described and promised

Communication: Respond to buyer messages within 24 hours

Tracking: Provide tracking information for shipped items when available

Issues: Resolve problems professionally and promptly

7. Returns & Refunds

You must:

• Clearly state your return policy in listings
• Honor the return policy you’ve published
• Comply with Australian Consumer Law guarantees
• Process legitimate refunds within 7 days
• Handle disputes professionally

The platform may mediate disputes and may issue refunds if you fail to fulfill obligations.

8. Seller Performance

We track seller performance through:

• Customer reviews and ratings
• Order fulfillment times
• Response time to messages
• Dispute resolution record
• Policy compliance

Poor performance may result in:

• Reduced visibility in search results
• Warnings and account review
• Temporary suspension
• Account termination (for serious/repeated violations)

9. Intellectual Property

You grant The Australian Store a license to display your listings, images, and content on the platform.

You represent that:

• You own or have rights to everything you list
• Your listings don’t infringe on others’ intellectual property
• You have permission to use all images and descriptions

You remain responsible for any intellectual property violations.

10. Seller Responsibilities

As a seller, you are solely responsible for:

• Accuracy of all listings and claims
• Product safety and quality
• Legal compliance (consumer law, safety standards, licensing)
• Tax obligations (GST registration if required, income tax)
• Business licenses and permits
• Insurance (if applicable)
• Customer service and dispute resolution

11. Account Suspension & Termination

We may suspend or terminate seller accounts for:

• Violation of this agreement or platform terms
• Fraudulent activity
• Selling prohibited items
• Poor seller performance
• Customer complaints or disputes
• Any other reason at our discretion

You may close your account at any time, but must fulfill all outstanding orders first.

12. Platform Changes

We reserve the right to:

• Modify fee structures with 30 days notice
• Update platform features and policies
• Remove listings that violate policies
• Change seller requirements or eligibility criteria

Significant changes will be communicated via email.