FAQ for Buyers
Everything you need to know about buying on The Australian Store
Literally everything! Physical products, professional services, digital downloads, consulting, trade services, educational courses – if it exists and someone offers it, you’ll find it here. We’re the most comprehensive marketplace in Australia.
Browse or search for what you need, click on a listing, review details, add to cart, proceed to checkout, enter shipping/payment information, and confirm your order. You’ll receive confirmation via email.
Yes! We use industry-standard encryption and secure payment processors. We never store your full credit card details. All transactions are protected and PCI-compliant.
We accept all major credit cards, debit cards, and digital payment methods. Specific options may vary by seller, but all payments go through our secure platform.
Many sellers ship worldwide! Check individual listings for shipping options. International buyers can purchase authentic Australian products and have them delivered anywhere.
Delivery times vary by seller, product, and destination. Each listing shows estimated delivery timeframes. Sellers typically ship within 1-3 business days, with standard Australian delivery taking 3-7 days.
Return policies vary by seller and are displayed in each listing. Australian Consumer Law protects your rights for faulty or misrepresented products. Contact the seller first if you have issues – most are happy to help!
First, contact the seller directly. If you can’t resolve it, contact our support team and we’ll mediate. We hold payment until delivery is confirmed, protecting both buyers and sellers.
Use the “Contact Seller” button on any listing. Messages go through our platform, keeping communication secure and documented.
All products sold in Australia are covered by Australian Consumer Law, which provides automatic guarantees. Additionally, manufacturers may offer specific warranties – check product descriptions for details.
Contact the seller immediately if you need to cancel. If the order hasn’t been shipped yet, most sellers will accommodate cancellation requests. Once shipped, normal return policies apply.
Not all products are Australian-made, but many are! Look for the “Australian Made” badge on listings. All sellers are required to accurately represent product origin.
After receiving your order, you can leave a review rating the product and seller. Honest reviews help other buyers and reward great sellers. Only verified purchasers can leave reviews.
Contact the seller first – they want you to be happy! If that doesn’t resolve it, contact our support team. We’re here to help mediate disputes and ensure fair outcomes.